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Call Center International Pioneers the Operation of Contact Centers in Lebanon

May 01, 2009

IRVINE, Calif., May 1 /PRNewswire/ -- "Our entry into Lebanon represents a major new phase in the global call center market," was how the Chairman of Call Center International (CCI) (, Jay Hanna Ajaltouni described the level of operations made possible by an agreement reached with inContact, Inc. (Nasdaq: SAAS) ( The two companies have entered into an exclusive two-year contract to build and operate leading-edge contact centers in Lebanon. CCI is providing bandwidth, connectivity, staffing and management, with inContact making a substantial commitment in providing Automated Call Distribution (ACD), eLearning and Workforce Management solutions. Their contract gives CCI the exclusive rights to use the services of inContact within Lebanon.

Irvine CA-based CCI has been awarded one of five licenses to operate contact centers in Lebanon by the Lebanese Ministry of Telecommunications. Granting these licenses is part of the Lebanese government's efforts to provide more jobs for the country's workforce, which is acknowledged to be well educated and highly skilled. Along with the license, the Lebanese government has pledged to provide full support and encouragement of this new business.

CCI Chairman, Jay Hanna Ajaltouni brings over two decades of experience in telecommunications, including serving as CEO of three companies that he founded and continues to lead. Contact center industry veterans with over a century of combined experience in establishing and operating contact centers have been recruited to fill out the balance of the executive management team. "We have the objective of bringing new jobs to Lebanon as well as offering a state-of-the-art value proposition to our customers," said Mr. Ajaltouni.

Senior Corporate Advisor, William R Robertson, Ph.D. said "We are planning a total of five contact centers in Lebanon to be provisioned over time and look forward to working with our technology partners and the Ministry of Telecommunications as well as the American Lebanese Chamber of Commerce in this process. One of our key focus areas includes the development of online distance education for schools, government agencies, and higher learning institutions."

About Call Center International

Call Center International (CCI), headquartered in Irvine California, is a professional outsourcing services company providing telephone and Internet-based contact services for a wide variety of industry sectors on a global scale. Through its strategic partners it operates a fully redundant, high-speed telephone and global data network, and provides wide area wireless access to Internet and private networks. CCI management brings a collective century of telecom, IP, satellite, wireless, and data experience to support this new venture. To learn more about CCI, visit

About inContact

inContact, Inc.(R) (NASDAQ: SAAS) provides the market leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform.