Sat to Thus: 8:00 - 16:00
Get a free Estimate
Get Direction
Call Center International (CCI) is a professional outsourcing services company delivering telephone and internet-based contact solutions to businesses worldwide. With a strong focus on communication beyond expectations, we help organizations achieve measurable results and lasting customer satisfaction.
Calls Handled
Agents Network
Years Experience
With a focus on quality, CCI customer care agents have the know-how and tools to treat each customer individually to ensure a personalized and appropriate response to their call.
Read More
Turn one time customers into loyal returning brand ambassadors by keeping in touch and making them feel appreciated.
Read More
Your database is managed and maintained by our sales team to identify the best potential buyers with opportunities to cross-sell and up-sell your product or service.
Read More
Maintaining constant communication across all your channels is essential to developing and growing your relationship with customers whose expectations are rising.
Read More
The best way to know how customers feel about your product or service is to ask them.
Read More
Our technical support agents combine analytical, technical, and communication skills to resolve customer issues efficiently and promptly.
Read More
Benefit from the expertise of sales professionals dedicated to sell and up-sell your products or services.
Read More
We decided to outsource our customer service and telephone operator to allow our staff to spend more time on their daily tasks. We were especially impressed by the agents at Call Center International, who demonstrated empathy and attention towards our clients and displayed thorough knowledge of our company through the way they greeted and assisted every caller.
As an initiative to support our in-house sales team, we contacted CCI to outsource our sales force. As a result, our current clients’ loyalty has been reinforced thanks to our team having more time to assist them and new customers were gained through the sales agents’ up-selling techniques. We also benefited from valuable insights from the reports that helped improve our sales and marketing plan.
I would highly recommend Call Center International’s Technical Support agents for their professionalism and reliability. We were impressed by their infrastructure and the systems they had at hand. They demonstrated excellent technical skills that align with our service and always met their SLAs which were of great assistance to our in-house technical team who can now focus on developing our service.
We had a new project in the pipeline and wanted to make use of our contact directory to increase our reach. We met with CCI to share our strategy and introduce our products, shortly after which the sales agents were trained on their tasks and delivered as promised. With the detailed reporting and updates to our database, we quickly noticed an increase in our brand awareness and customer’s loyalty.