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At Call Center International, we pride ourselves in being a renowned professional outsourcing services company providing telephone and Internet-based contact services for a wide variety of industry sectors worldwide. Through our strategic partner companies, we operate a fully redundant, high-speed telephone and global data network, and provide wide area wireless access to Internet and private networks. In doing so, we have expanded our resources and know-how to support communications and technical services globally to give you reliable and result-driven solutions that ensure customer satisfaction and meet your business goals.
Combining years of experience and strong knowledge of the field, Call Center International has the resources to accommodate each client’s business needs on a global scale. Our success has been proven to be the result of the development of our technological infrastructure and the skills demonstrated by our agents to successfully deliver beyond expectations. In order to develop the high-end infrastructure that has permitted to handle over 10 billion calls on the network by 60,000 agents, CCI, with the help of its partners, have developed systems that are integrated to each project and task at hand, allowing for a smooth and monitored running of our operation. A high-speed Wide Area Network (WAN) interconnects CCI operational facilities from our Head office in California to our contact centers in the Middle-East, allowing for optimized technical resources regardless of physical distances while minimizing costs by using “Class of Service” strategies to heighten bandwidth used for Voice Over Internet Protocol (VOIP).
CCI management brings together decades of expertise in telecom operations, network architecture, training design and delivery, project management, operational oversight, as well as operating call centers globally.
Our team has played a major role in CCI’s development in the past years and have made Call Center International the reputable company it is today. To achieve this, we invest in our agents’ communication and technical skills by adopting a learning culture within our organization with the use of a state-of-the-art Learning Management System (LMS), allowing every agent to access daily courses specifically created to support your organization’s goals, enhance their communication abilities and further develop their technical skills. The system is designed to track their progress to ensure that each agent is up to date with their learning schedule, giving them a self-paced e-learning platform that is only a click away and creating measurable results. In addition to their communication and technical skills, CCI agents can provide assistance to callers from different countries and regions thanks to their ability to communicate in several languages, putting your customer at ease at every interaction.
Call Center International launched from Irvine, California where it has developed the depth of resources, project management experience and technical prowess to successfully deliver high-end results to today’s customer focused businesses. That expertise was brought to the Middle-East with the opening of our first contact center in Batroun, Lebanon. Accommodating 75 agents in a state-of-the-art facility, the first phase of our growth plan has proven to be successful and is now being expanding to meet increasing demands for professional customer service in the area. CCI expanded and now occupies two full floors in the prestigious Developers Tower / Beirut Entrance, New Jdeideh Sector, adding huge accessibility to vast human resources.
CCI has been awarded one of only five licenses issued by the Lebanese government to operate contact centers in their country. Along with this license comes the full support and encouragement of the Lebanese government to help ensure a successful operation. Our plan is to continue to create, staff, and operate five contact centers in Lebanon linked to USA.
The second phase of our expansion plan in the country has begun with a new contact center in Beirut, designed to support up to 300 agents and high-end systems. Our next phase is also starting to take shape as a third contact center will soon be operational in Tripoli, Lebanon adding up to 500 agent seats to our team.
